Gold Purchase, Custody, Delivery and Buyback Terms & Conditions

These Terms cover the sale of physical gold, optional custody by SGNX, physical delivery and separately quoted buyback. They do not offer an investment, deposit, fixed or variable return, interest, profit share, multiplier, maturity value, compounding facility, salary, recruitment income or assured appreciation.

These Terms govern orders placed through sgxmeta.ai, the SGNX customer portal or another Company-approved channel. By placing an order, selecting custody, requesting delivery or accepting a buyback quote, the customer confirms that they have read and accepted these Terms and the relevant transaction documents.

Each transaction is subject to availability, KYC, payment clearance, applicable law and written acceptance by SGNX. Displaying a product, price or account balance does not by itself require SGNX to accept an order.

If documents conflict, the following order applies for the affected transaction:

A customer must be legally competent, provide complete and accurate information and act for their own account unless an authorised representative is approved. SGNX may require identity, address, PAN, tax, bank, source-of-funds, beneficial-ownership and other documents.

Prices may change with the gold market, purity, product form, quantity, taxes, supplier premiums and availability. A price becomes binding only for the validity period shown in an accepted quotation or order confirmation.

For every completed sale, SGNX will issue a tax invoice or other legally required record identifying the gold, purity, quantity, price, taxes and customer. Purity and product marking will follow the legal requirements applicable to the product category. Gold bullion may be subject to different standards from jewellery and artefacts.

The customer must report an apparent invoice, weight or product discrepancy promptly. Nothing in these Terms limits a statutory remedy for short delivery, defective goods, false description or unfair trade practice.

Title passes at the time stated in the accepted order confirmation and invoice, subject to cleared payment. Where custody is selected, SGNX will maintain a customer ledger connecting the invoice to the recorded purity, quantity and allocation or lot reference.

When selected and accepted, SGNX Gold Bullion Private Limited acts as custodian of the customer's Allocated Gold at an SGNX-approved storage location. Storage is currently provided without a separate storage charge.

Free storage does not create a bank account, deposit, investment account, interest entitlement or guaranteed resale obligation. SGNX may introduce a storage charge prospectively only after reasonable advance notice. Before a new charge applies, the customer will be allowed a reasonable opportunity to request delivery or accept an available buyback quote.

SGNX will maintain internal custody records, access controls and periodic physical-to-ledger reconciliation. Reconciliation is performed by SGNX Gold Bullion Private Limited with operational verification support from Real Agency. Real Agency is not described in these Terms as an independent statutory auditor or insurer.

SGNX does not represent that custody under these Terms is protected by a separate customer-gold insurance policy. The customer therefore accepts the risk that physical gold may be exposed to theft, fire, natural events, fraud, operational failure or other loss.

This disclosure does not excuse SGNX from responsibility imposed by law for its own fraud, wilful misconduct, negligence, breach of custody obligations or unauthorised dealing with customer gold.

A customer may request physical delivery of eligible Allocated Gold through the portal or Support@sgxmeta.ai, subject to KYC status, cleared title, minimum product quantities, legal restrictions, operational availability and payment of disclosed delivery charges.

SGNX may offer to buy eligible gold from a customer, but buyback is not guaranteed and is not a redemption promise. Each buyback requires a separate live or time-limited quotation accepted by the customer.

Because gold prices fluctuate, an accepted order may not be cancellable after procurement or allocation. Any cancellation offered by SGNX will be subject only to the customer's statutory rights, the transaction stage, actual market difference and reasonable costs disclosed before acceptance. No automatic 50 percent cancellation penalty applies under these Terms.

Where a refund is due, it will normally be returned to the verified payment source or another Verified Bank Account permitted by law. Refund processing may be held for KYC, fraud, tax, banking, court or regulatory checks.

The customer is responsible for protecting account credentials, devices and OTPs and for verifying every instruction before submission. SGNX may apply multi-factor authentication, session controls and transaction verification and may temporarily suspend access after suspected compromise.

The platform and gold products must not be used for money laundering, tax evasion, sanctions avoidance, fraud, unauthorised fundraising or misleading promotion. Customers and promoters must not describe SGNX gold as an investment return, deposit, monthly income, fixed-profit plan, multiplier, compounding product or recruitment opportunity.

No person is authorised under these Terms to collect cash, promise returns, guarantee buyback, recruit customers for income or bind SGNX through an oral or social-media statement.

SGNX may process identity, contact, tax, bank, order, custody, device, support and security information for onboarding, sales, custody, delivery, buyback, legal compliance, fraud prevention, customer support, accounting and dispute handling. Processing is subject to the Privacy Notice displayed on sgxmeta.ai and applicable Indian data-protection law.

Transactional and legal notices may be sent through the portal, registered email, SMS or another recorded channel. Marketing communications will be handled in accordance with applicable consent and opt-out requirements.

Complaints should include the customer name, account or order reference, issue, requested resolution and supporting documents. SGNX aims to acknowledge a complaint within 48 hours and resolve it within one month. If resolution takes longer, SGNX will communicate the reason and current action in writing.

Customers may also use remedies available under the Consumer Protection Act, 2019, including the National Consumer Helpline at consumerhelpline.gov.in or another competent authority. Nothing in these Terms restricts a non-waivable consumer remedy.

SGNX may place a reasonable temporary hold on an order, custody instruction, delivery, buyback or settlement for KYC, sanctions, fraud, account compromise, title discrepancy, court order, tax, regulatory, banking or operational reasons. Where lawful and safe, SGNX will state the reason and next step.

A hold is not a forfeiture. SGNX may not permanently retain customer gold or money without a contractual or legal basis.

SGNX is responsible for performing accepted obligations with reasonable care and for maintaining transaction and custody records. Nothing excludes responsibility that cannot lawfully be excluded, including responsibility for fraud, wilful misconduct, negligence, breach of statutory duty or unauthorised use of customer property.

Subject to mandatory law, SGNX is not responsible for indirect loss caused solely by gold-price movement, an inaccurate customer instruction, customer credential compromise or an event outside reasonable control, provided SGNX has taken reasonable preventive and mitigating measures.

Performance may be delayed by events beyond reasonable control, including natural disaster, war, civil disturbance, government action, market closure, bank or logistics interruption, cyber incident or critical infrastructure failure. SGNX will take reasonable steps to protect customer records and gold and resume affected services. Force majeure does not permit unauthorised use or transfer of customer property.

SGNX may update these Terms prospectively for legal, security, operational or service changes. Material changes will be notified through the portal or registered email before they take effect. A change will not retroactively alter a completed purchase, remove title to Allocated Gold or impose a new storage charge without reasonable advance notice and an opportunity to request delivery or consider an available buyback quote.

The customer may request account closure after pending orders, custody instructions, delivery, buyback, refunds, charges and compliance checks are completed. SGNX may close or restrict an account for material breach, fraud, legal prohibition or security risk after following applicable law.

Closure does not erase title, custody, delivery, settlement, tax, privacy, complaint or dispute obligations that are intended to survive.

These Terms are governed by the laws of India. Subject to mandatory consumer rights and the jurisdiction of competent consumer commissions or other statutory authorities, courts of competent jurisdiction at Hyderabad, Telangana will have jurisdiction. Customers located in Visakhapatnam or elsewhere retain any venue or forum rights that cannot lawfully be restricted.

Before filing an ordinary civil claim, the parties should first attempt good-faith resolution through the grievance process for 30 days, unless urgent relief, limitation periods or mandatory law require earlier action.